May 2016


State & Local Taxes: These taxes are imposed by state, local, and municipal governments.


Universal Service Surcharge: This fee is used to recover contributions Altus is required to make to the federal Universal Service Fund, which provides support to promote access to telecommunications services at reasonable rates for those living in rural and high-cost areas,

income-eligible consumers, rural health care facilities, and schools and libraries. Altus is permitted, but not required, to recover these costs from its customers. The Federal Communications Commission (FCC) sets the applicable USF rate on a quarterly basis and is subject to change.

E911 Fee: This fee is used to recover Altus’s costs directly associated with providing 911 and E911 for customers. Altus incurs charges imposed by local governments to help pay for emergency services such as fire and rescue. As of May 1, 2016, this fee is $1.50 per line (fax,

voice, softphone). The Altus E911 Fee is not a government-mandated charge.


Regulatory & Compliance Recovery Fee: The Altus Regulatory & Compliance Recovery Fee (“RCRF”) is a fee that Altus charges in order to recover the various costs and expenses that it incurs in connection with:

i. complying with legal, regulatory, and other requirements, including without limitation federal, state, and local reporting and filing requirements;

ii. local number portability, ensuring customers can readily transfer their number to and from Altus;

iii. responding to subpoenas, civil investigation demands, and other official requests, and otherwise assisting with official investigations; and

iv. reporting and managing payments to third party telecommunications services providers;


The RCRF is not a tax, nor is it mandated by any level of government or government agency.

As of July 1, 2017 the RCRF is $1.34 per line.


Service Activation Fee: This is a one-time fee to cover the costs Altus incurs related to shipping, delivery, programming, number porting, training and set-up. It varies by geography, system configuration, and whether or not the order is a “rush order”.

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