Be Thankful for VoIP

Dec 2017

At this time of year when we all take a few days to reflect on life’s many blessings, I am mindful of how much better my business phone system is than it used to be, all thanks to Voice over IP (VoIP).

Blessings

Modern cloud-based voice over IP (VoIP) phone systems combine familiar communications services such as voice, with the latest features and applications including video meetings, presence, chat and online collaboration.  VoIP weaves together powerful, productive and easy-to-use collaboration tools that businesses can use across all of their employees, whether in one location or many offices.   Employees can choose the communications and collaboration tools that are the most appropriate for them and enjoy a consistent user experience across all of their devices.

Productivity & Engagement

Cloud based VoIP solutions boost business productivity by providing anytime, anywhere, connectivity across all kinds of devices.  This includes company-provided devices as well as employee-provided devices.  This also improves the efficiency of your communications as well as your employee engagement.  People are easier to reach, and they can communicate through multiple different mediums.

Across Function & Geography

Regardless of the job function or location, cloud based VoIP is a powerful tool.  Salespeople can use VoIP to interact with prospects, receive calls while on-the-go, and share documents or conduct web meetings.  Multi-site teams can use conferencing and collaboration technologies to work together and complete projects rapidly.  Call center agents can use advanced call routing and call queueing capabilities.

Provided as a Service

One difference of cloud based VoIP to traditional on premise PBX systems is how they are paid for.  VoIP services are offered under a per user / per month model, whereas the older PBX systems involved a lot of up front costs and configuration.  What this means is that businesses of every size can now deploy feature rich VoIP systems for a fraction of what it costs for a traditional on site PBX.  Unlike those older systems, VoIP provides an entire solution from cloud infrastructure, hosted and managed by expert third parties and relieving the burden on your own IT staff.  The only equipment residing on the customer premise are telephone handsets, unless you decide to use other devices like laptops, cell phones, and tablets to conduct calls – which more and more companies are doing.   Reallocate both personnel and real estate as you see fit to maximize output and productivity.   Legacy systems offer very limited functionality for mobile workers compared with newer cloud-based offerings.

About Altus

Altus is the premier choice for cloud-based communications solutions, providing businesses with flexible and secure technologies that help employees and customers stay connected more easily.  Whether looking for basic voice service, comprehensive unified communications, or contact center, business executives trust Altus to deliver the latest features and functionality without costly capital spending programs.  As an FCC-registered service provider, Altus offers enterprise-grade performance across its secure, geo-redundant carrier platform. Start communicating better with Altus.  For more information, visit www.altusuc.com or call toll free 866.922.4001.

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