What do you want from your next business phone system?

Apr 2016

Telephony has been around for a while. It’s easy to simply go out and buy a system that is basically the same as the one you just had. Except for the advent of mobile devices (which are awesome!), a business phone system today looks and feels a lot like a phone system from ten years ago, right?

Not so fast. You need to avoid this kind of thinking because it might cause you to miss out on a golden opportunity to bring a whole new set of powerful communication and collaboration tools to your employees. Here are a few questions to help you begin thinking about what you need in your next business phone system. If some of these questions strike a nerve, don’t worry, you are not alone. Many business are wrestling with similar issues, and there are solutions to these challenges.

Missed Calls

How many phone calls does your company miss because the call either goes to someone who is out of the office, or all of your lines are busy? What does a missed call mean for your business in terms of revenue or lost opportunity?

Dispersed Workforce

Do you have different systems in different locations that are not integrated? Is each office its own mini communications ecosystem? Do your remote workers feel detached from the business and struggle to communicate with their colleagues simply because they are remote?

Fluctuating Expenses

Do you pay a phone technician or ‘expert’ to come out to your office just to make simple changes to your call flows or system? Do you think you got a good deal when you purchased your last phone system or did you find a lot of hidden costs after the fact? Have you ever needed to purchase software assurance just to get the manufacturer to take your phone call?

Hardware Upkeep

Have you suffered a network or equipment failure that has stopped inbound and/or outbound calling? Do you worry about maintaining a legacy hardware system or finding a qualified technician to service your unit if something were to go wrong?

Millennial Workers

Does your younger staff use their own mobile devices in the workplace? Do they use third party chat or video conferencing applications that are not part of your approved communications environment?

Professionalism

Does your phone system really deliver the professional image that you want to portray for your business? Or do you look like a tiny outfit that is struggling to get by?

About Altus

Altus is the premier choice for cloud-based communications solutions, providing businesses with flexible and secure technologies that help employees and customers stay connected more easily. Whether looking for basic voice service, comprehensive unified communications, or contact center, business executives trust Altus to deliver the latest features and functionality without costly capital spending programs. As an FCC-registered service provider, Altus offers enterprise-grade performance across its secure, geo-redundant carrier platform. Start communicating better with Altus. For more information, visit www.altusuc.com or call toll free 866.922.4001.

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