How Collaboration Leads to a Learning Culture

Feb 2017

Given the pace of innovation in companies globally, fostering a learning culture is an essential part of leadership skills.

 

A learning culture is one in which learning is not confined to specific instances of training, but happens continually, as employees and managers upgrade and expand their skills over time. In the past, any training was one-off or episodic. Now, learning is a continuous part of the business environment.

 

Employees as Teachers and Learners

 

Older-model organizations often used human resources as a central source of training, even if training was diffused through a company. New skills and practices were disseminated by specific leaders to a group, in a conference room, during a training session.

 

But this is outdated.  Digitalist recommends that traditional training constitute much less of the learning pie.   Under the 90%/10% model, 90% of workplace learning is accomplished through practice, experience, and interaction. Ten percent is still done via formal learning such as workshops and training sessions. The 90% is done by employees who are senior or have specific needed skills, and the 10% may be as well.

 

Employee-Directed Learning is the Way of the Future

 

Employees are increasingly tasked with directing their own learning, including identifying development needs, ways to fill the needs, and managing the schedule in which learning will take place. Managers are tasked with coaching these activities but also need to focus on the priorities of their departments as well.

 

Collaboration and Technology Fosters Continuous Learning

 

A learning culture rests on collaboration and technology. Technology provision of learning in mobile applications and the cloud means that managers and employees can learn whenever it is convenient for them, rather than, say, only between 2 and 3 p.m. on Thursday, when the training session is scheduled.

 

Online provision of courses by MOOCs like Coursera and other online providers has expanded the universe of online learning.

 

At the same time, the Millennials focus on collaborative approaches has moved peer-to-peer learning approaches and those structured like social media, with real-time comments and feedback, to the forefront.

 

Companies Need to Tie Learning to Results

 

Forbes notes that, given the rise of tools for predictive analytics and the growth of big data, linking education and results are easier than ever.

 

Managers should first plan and disseminate what the priority goals are. Increased sales? The rate of new sales developed? Customer/client service satisfaction? Response times to customer/client questions? Product quality? Employee productivity? Engagement? The list can almost literally be endless.

 

Once these are determined, they should be disseminated throughout the company so that employees can direct their teaching and learning activities.

 

About Altus

 

Altus is the premier choice for cloud-based communications solutions, providing businesses with flexible and secure technologies that help employees and customers stay connected more easily.  Whether looking for basic voice service, comprehensive unified communications, or contact center, business executives trust Altus to deliver the latest features and functionality without costly capital spending programs.  As an FCC-registered service provider, Altus offers carrier-grade performance across its secure, geo-redundant platform. Start communicating better with Altus.  For more information, visit www.altusuc.com or call toll free 866.922.4001.

 

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