The Components of a World Beating UCaaS Solution

Sep 2016

 

Many cloud based service providers claim to offer an industry leading Unified Communications as a Service (UCaaS) offering.  Look for these building blocks as you evaluate your options.

 

  1. Telephony

 

It should go without saying but a rock-solid voice solution is at the core of all leading UCaaS offers.  This component includes fixed, mobile, and soft telephony as well as the evolution of PBXs and IP PBXs into the cloud.

 

  1. Messaging

 

Although many of us are drowning in email and voicemail, these tools are currently entrenched in the business communications ecosystem.  Unified messaging (voicemail to email) is a must-have feature in today’s environment.

 

  1. Conferencing

 

Not just audio conferencing, but also video calling / conferencing and web collaboration.   GoToMeeting and WebEx made online meetings easy and intuitive, but these point solution applications are quickly being subsumed within the broader UCaaS solution set for leading UCaaS service providers.

 

  1. Rich Presence

 

These play an increasingly important role in next generation communications, enabling the aggregation and publication of user availability and geographical information to and from multiple endpoints in real time.  To the extent your business environment includes Rich Presence, you will use less and less email and voicemail.

 

  1. Clients

 

These take a variety of forms including mobile clients, browser clients, or thick/thin desktop clients, but any leading UCaaS solution should make BYOD and Mobility a reality for your workforce and offer a consistent user experience across a range of device categories.

 

About Altus

 

Altus is the premier choice for cloud-based communications solutions, providing businesses with flexible and secure technologies that help employees and customers stay connected more easily.  Whether looking for basic voice service, comprehensive unified communications, or contact center, business executives trust Altus to deliver the latest features and functionality without costly capital spending programs.  Altus offers enterprise-grade performance across its secure, geo-redundant carrier platform. Start communicating better with Altus.  For more information, visit www.altusuc.com or call toll free 866.922.4001.

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