Altus Adds Leading Contact Center as a Service Offering

Feb 2016

Our New Contact Center Solution

 

Nashville, TN – Feb 8th, 2016 – Altus UC, a leading cloud-based Unified Communications as a Service (UCaaS) provider, today announced that it has expanded its portfolio of cloud-based communications solutions by adding an industry-leading contact center as a service (CCaaS) platform via BroadSoft’s acquisition of Transera.

 

“The addition of this technology will greatly expand and enhance the features and functionality of our offering and enable us to effectively serve contact centers from the SMB to the enterprise,” said Chris Murphy, vice president of technology at Altus UC. “We have had a great relationship with BroadSoft over the years and I look forward to deepening that bond as we aggressively bring Transera to market.”

 

“Today’s contact centers are becoming customer engagement hubs focused on optimizing the user experience while driving better business outcomes. We are excited to offer a comprehensive cloud contact center solution with rapid deployment capability and seamless integration with our core voice and UC solutions.  Our contact center customers will no longer have to manage multiple vendors and solutions because UC&C, contact center, and even CRM will be integrated into a single streamlined solution.”

 

More About Transera CCaaS

 

With tens of thousands of agent seats deployed on the platform across blue chip customers like Office Depot and Guthy|Renker, Transera was recently named a visionary in Gartner’s CCaaS magic quadrant.  The company boasts deep analytical and integration capabilities together with real-time dashboards and reporting.  Among the benefits are:

 

  • Cloud routing and management provides global queuing, analytics, and seamless overlay of existing systems, sites, outsourcers and teams
  • Omni-channel contact center and customer engagement analyzer provides intelligent routing, with advanced analytics, reports and dashboards
  • Transera’s call center app for Salesforce is fully embedded within Salesforce.com, and leverages Salesforce data to guide real-time routing

 

“Cloud is rewriting the rules when it comes to how businesses can deliver a superior customer-engagement experience through simplicity, on-demand scalability, and advanced analytics,” adds Prem Uppaluru, chairman and chief executive officer, Transera, who will assume responsibility for BroadSoft’s contact center offering.

 

With BroadSoft’s acquisition complete as of late last week, Altus is already positioned to deploy new users on the CCaaS platform.  “We are seeing lots of interest in the market for this type of solution, so we couldn’t be more excited about the timing of this announcement” explained Rick Apple, chief operating officer of Altus.

 

About Altus

 

Altus is the premier choice for cloud-based communications solutions, providing businesses with flexible and secure technologies that help employees and customers stay connected more easily.  Whether looking for basic telephony service or comprehensive unified communications, business executives trust Altus to deliver the latest features and functionality without costly capital spending programs.  As an FCC-registered service provider, Altus offers enterprise-grade performance across its secure, geo-redundant carrier platform. Start communicating better with Altus.

For more information, visit www.altusuc.com or call toll free 866.922.4001.

 

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