In a recent survey conducted by Osterman Research, one out of six organizations admitted legacy investment in telephony and related systems was a key factor for not immediately adopting a unified communications (UC) solution.
While interest in UC runs high, many IT and business decision-makers are hesitant to deploy. In many cases for CIOs and technology leaders believe in the promise of UC, but recent outlays of capital for legacy systems and the burden of un-depreciated investments prevents the decision-makers from aggressively pushing for change.
Businesses hear all about the benefits of UC, but they want to know how UC will impact their specific organization. However, they’re right to question this because no enterprise is the same and no UC deployment will be the same. This can be difficult to comprehend because the benefits of UC and time to ROI for each organization depends on so many factors including network configuration, workforce culture, adoption roadblocks and where UC can help each business the most.
While nearly a third of decision-makers agree that a full ROI from legacy technology is preferred before moving to UC, another two-thirds would consider improvements in employee productivity as reason enough to justify the migration.
Fears and hesitation notwithstanding, 71 percent of those surveyed believe there are significant and even enormous benefits to be realized from the deployment of UC.
Osterman Research predicts the percentage of users served by UC would jump from 45 percent today to 68 percent in 2017, with some of the boost coming from a remote workforce that is expected to climb from 14 percent to 22 percent in that time.