What You Need To Know About UCaaS

Nov 2016

Overview

Unified Communications as a Service (UCaaS) describes a technology whereby multiple different modes of business communication are brought together and accessed as part of a single, integrated platform. In practical terms, this means that a company’s phone system can be enhanced and extended with richer features and applications across a range of devices and networks, allowing employees and customers to communicate in more easily, in many different ways including voice calls, video calls, multi-party conferences, web meetings, chat sessions – all integrated as part of a single communications infrastructure.

In order for UCaaS to work, all of a company’s communications must be in a digital format so that they can be readily transported over a network connection. Because legacy telephone audio signals were analog, switching to UCaaS requires that companies move away from traditional PBXs and phone lines. UCaaS is built on hosted VoIP (voice over Internet protocol) technology, which transmits voice calls over an internet connection.

Components

Voice. Business telephony remains at the core of UCaaS, but other modes of communication are quickly growing in importance, namely video.

Video. Both one-to-one and multiparty video calls have skyrocketed in terms of importance. Save time and only travel when you need to.

Presence. This feature lets clients, customers and colleagues know when an employee is available and which particular communication channel they can be reached on. Staff can also use the comment system to inform the necessary people as to their availability.

Chat. A close cousin of presence, chat is exactly what it sounds like. The technology has come a long way from AOL instant messenger, but if you have any millennials in your company or want a modern communications platform then this feature is a must.

Web Meetings. While these often have a voice or video component, the ability to collaborate real-time online, or simply share a document as part of a presentation or meeting, has become a need to have, not a nice to have. WebEx and GoToMeeting have had their day in the Sun, but the modern UCaaS platform has this technology built-in, often for little or no incremental cost.

Mobility. The ability to take and receive calls, chats, and videos on multiple devices, including personal devices, is an imperative for a business in the twenty-first century. For better or worse, softphones and downloadable apps have made any PC, laptop, mobile phone, or tablet an instrument of business communication.

“as a Service”

Perhaps the best thing about UCaaS is that it doesn’t require large up-front capital outlays, and companies only pay for it as they use it. Like other cloud-based services, UCaaS is transparently priced with a monthly service fee based on the number of users and feature set. Gone are the days of forking over tens of thousands of dollars for a new phone system, only to realize that its obsolete five years later. UCaaS providers incorporate all new features and design enhancements into the production version of the service as soon as they are fully tested and ready to be rolled out. Get the facts, and look to UCaaS to simplify your business communications.

About Altus

Altus is the premier choice for cloud-based communications solutions, providing businesses with flexible and secure technologies that help employees and customers stay connected more easily. Whether looking for basic voice service, comprehensive unified communications, or contact center, business executives trust Altus to deliver the latest features and functionality without costly capital spending programs. Altus offers enterprise-grade performance across its secure, geo-redundant carrier platform. Start communicating better with Altus. For more information, visit www.altusuc.com or call toll free 866.922.4001.

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