UCaaS in the Era of BYOD: Are Office Phones Necessary Anymore?

Feb 2017

We recently had a large client who was relocating their corporate office in connection with a strategic transaction.  The client employs over 250 people at their headquarters and manages hundreds of retail sites around the country.  Without any prompting from us, they decided to mandate that all employees at HQ use their laptops and mobile devices to make and receive work calls and engage in unified communications and collaboration.  We were a bit surprised at first – normally the smaller IT-focused companies are the ones who are first to cut the cord – but impressed at how quickly the new communications reality took hold at the client and how well it seemed to work.  Once that desk phone was gone it seemed like it was never missed.

 

 

The Era of BYOD

 

In many companies today, it’s a given that employees are empowered to bring their own devices to work. These bring your own device (BYOD) programs have become quite popular with management and employees alike because they enable office professionals to work more productively and flexibly using the devices with which they’re most comfortable. As was the case with consumer cord-cutters several years ago, the proliferation of smartphones in the workplace is bringing up questions of whether the traditional office phone is even needed anymore. Meanwhile, businesses are increasingly implementing voice over IP (VoIP) and unified communications as a service (UCaaS) solutions to improve office collaboration, taking fuller advantage of their feature sets—including mobile access—than in the past.

 

 

The Rise of Mobile VoIP

 

Although VoIP and UCaaS implementations have long since arrived in the mainstream, it has not been so with their mobile cousins until recently. Mobile user interfaces have now become more supportive of user experience requirements, and the overall quality of mobile VoIP calling is improving, as well. Accordingly, mobile VoIP and UC implementations are picking up stream in a major way: The global VoIP market is expected to grow at a compounded annual growth rate of more than 28 percent until 2020. IT managers may see a compelling case for offering mobile VoIP or UC because employees can use those technologies to collaborate effectively from anywhere using the personal devices they already use.

 

 

Do We Still Need an Office Phone?

 

These rapidly advancing changes in the office communications landscape beg an obvious question: Who would need an office phone these days? Whereas a chunky black handset was once standard issue for office workers everywhere, it may no longer be necessary. After all, the very definition of what an office worker is has also changed, and business professionals may now not even be primarily located in a traditional office at all. They may work from home, telecommute on certain days of the week, or travel much of the time. As a result, the use cases in which employees require an office phone may be rapidly dwindling.

 

Today, approximately 85% of Altus deployments include a desktop phone as part of the solution.  But if your employees are already heavily relying on their BYOD devices to get work done, your company may want to ask itself whether that office handset is going to be necessary for much longer. It may be about time to cut the cord at the office as well as at your house.

 

 

About Altus

 

Altus is the premier choice for cloud-based communications solutions, providing businesses with flexible and secure technologies that help employees and customers stay connected more easily.  Whether looking for basic voice service, comprehensive unified communications, or contact center, business executives trust Altus to deliver the latest features and functionality without costly capital spending programs.  Altus offers carrier-grade performance across its secure, geo-redundant platform. Start communicating better with Altus.  For more information, visit www.altusuc.com or call toll free 866.922.4001.

 

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