Turn Your Contact Center Into a Strategic Asset
Today’s contact centers are becoming customer engagement hubs focused on optimizing the user experience while driving better business outcomes. Increase sales, increase retention and reduce abandons. Use our sophisticated analytics to more effectively manage your contact center and agents in the cloud.
Become an agile, high-performing contact center. The Altus contact center as a service (CCaaS) offering easily scales from the SMB to the enterprise, and includes:
- Automatic call distribution
- Interactive voice response
- Workforce management and optimization
- Integration with CRMs and enterprise applications
- Global omnichannel queues
- Deep analytics, dashboards and performance reporting
Our CCaaS offering is built on BroadSoft’s award-winning CC One platform, which was recognized by Gartner as a technological visionary in the cloud contact center market. The platform incorporates big data analytics, contact center ACD, and cloud routing to optimize the call flows and matching decisions across distributed agent populations.
Call Altus at 866.922.4001 to learn more about our CCaaS offering.Request More Info