How do I setup and use voicemail?

To access voicemail through a phone:

  • Your voicemail can be access through one of the following ways:
    • press the Messages button on your phone
    • dial your own number or extension from your phone
    • dial the voicemail portal number or extension from any phone (contact your site administrator to obtain this number)
  • The first time you access your voicemail you will need the default password to login (contact your site administrator to obtain this password)
  • After your initial login you will be prompted to change your password
  • After changing your password, follow the voice prompts to perform the desired action

To access voicemail through a web browser:

  • Navigate to your user dashboard web page (contact your site administrator to obtain this information)
  • Login to your user dashboard (contact your site administrator to obtain credentials)

Navigate to the My Messages tab

 

How do I record my auto attendant greetings?

Auto Attendant greatings are recorded through the Voice Portal by the Voice Portal administrator.

Note that the Voice Portal user ID for Voice Portal administratoin is either the extension or full 10 digit number of the voice portal itself.  For example, if the voice portal number is 281-555-1234, then voice portal user ID for administration will be either 1234 or 281-555-1234.

  • Dial your voice portal number/extension or press the Messages button on your Cloud PBX phone

Note:  the step below will be required when using a Cloud PBX phone since the voice portal will automatically assume the user ID to be the extension of the phone from which the call was placed.  It will not be required if the call is placed from a phone outside of your Cloud PBX service, such as a mobile phone.

  • If initially prompted to enter your passcode, press * to return to the enter mail box ID promp
  • At the enter mail box ID prompt, enter the Voice Portal extension followed by #
  • At the enter passcode prompt, enter the Voice Portal administrator passcode followed by #
  • Press 1 to change Auto Attendant greetings
  • Press 1 to change the Busineness Hours Auto Attendant Greeting or Press 2 to change the After Hours Auto Attendant Greeting

Follow the audio prompts to complete the process

Link to: http://altusuc.com/wp-content/uploads/2015/02/Altus-Auto-Attendant-QRG-R15v2.pdf

 

How do I change the recording of my voicemail?

  • Access your voicemail box through your phone
  • Login using your password

Follow the voice prompts to change your recording

 

Will deleting a voicemail on my dashboard delete it from my voicemail box?

Yes.  With the Cloud PBX service, you voicemails are stored on a centralized voicemail server.  If you delete a voicemail from either your dashboard, or your phone, the message is deleted from the centralized voicemail server and is no longer available.

 

How do my unified messaging options work?

The Cloud PBX Unified Messaging feature allows greater flexibilty in receipt and management of incoming voicemails.  The following features are currently supported in the My Messages tab of My Phone:

Receive New Voicemail Notification

This feature allows a notification email to be sent to any email address or cell phone texting service.  Note that only a summary of the new messaage is included in the notification, not the actual message.  To activate this feature select “Get notified when a new message is received” in your dashboard.

Receive New Voicemail Through Email

This feature allows an email with attached .wav file containing the new voicemail message to be sent to any email address.  To activate this feature select “Send a copy of all new messages to another email” in your dashboard.

Note:  Reading a copy of a voicemail message from an external email box will not cause your voicemail message waiting indicator light to turn off.  This is because the Cloud PBX voicemail server cannot detect changes to emails once they have been forwarded out of the system.

Note:  Deleting a copy of a voicemail message from an external email box will not cause your voicemail message to be deleted from your Cloud PBX voicemail box.  This is because the Cloud PBX voicemail server cannot detect changes to emails once they have been forwarded out of the system.

Transfer to an Operator or Another Number

This feature allows callers to dial “0” to be forwarded to another phone number instead of leaving a message.  The forwarded number can be any number include your office operator or your mobile phone.  To activate this feature select “Allow callers to press “0” and transfer” in your dashboard.

Link to: http://altusuc.com/wp-content/uploads/2015/02/Altus-Unified-Messaging-QRG-R16_0.pdf

 

Unified messaging – MyPhone / my messages voicemail and fax capacity

The My Messages section of the My Phone User Portal is an area where Users can access / manage the voicemails and faxes they have received. As this is a shared storage area for voicemails and faxes, Users should be aware that the combined storage limit is approximately 35Mb. This equates to about 100 voicemail minutes or around 100 ea. Ten page faxes. Users should be judicious about archiving important voicemails and faxes to their network storage areas by using the Download Selected option on the right side of the My Messages area. Once Users have successfully archived their voicemails and faxes, they should be deleted from the My Messages area to conserve space.

Other useful information regarding the Cloud PBX system wide voicemail limits:

Time that Voicemails and Faxes can be stored in your mailbox = Unlimited

Longest Voicemail greeting that a User can record = 4 minutes

Longest Voicemail message that can be recorded = 10 minutes

These are hard limits and cannot be changed within the Cloud PBX.

 

How do I change or reset my voice portal password?

The Voice Portal provides a way to manage your voicemail box.  To access your voice portal, simply call your voice portal telephone number, log in, and follow the audio prompts.  If you do not know your voice portal number or your login credentials, please contact your site administrator or sales representative to obtain this information.

This article describes how to change or reset a voice portal password.

Changing Voice Portal Password – First Time Access

  • Access your Voice Portal by dialing your Voice Portal number or by hitting the messages button on your phone
  • Enter the temporary password provided by your site admin or contained within an automatic email notification
  • Follow the audio prompts to record your name and reset your password

Changing Voice Portal Password – After First Time Access

  • Access your Voice Portal by dialing your Voice Portal number or by hitting the messages button on your phone
  • Enter your existing password
  • Press * to go to the ComPilot Voice Portal
  • Press 8 to change your password
  • Follow the audio prompts to complete the procedure

Reset Voice Mail Password for End Users

  • Login to the MySite Admin dashboard
  • Click on the Phone Assignment tab
  • Click on the desired end user’s phone number
  • Click on the User Info tab of the user
  • Verify the Email Address is correct
  • Click on the Reset Voice Portal Password box
  • An email will be sent to the End User containing the new password

Reset Voice Portal Admin Password

  • Login to the MySite Admin dashboard
  • Click on the Site Services tab
  • Click on the Voice Portal sub tab on left
  • Enter the new password in box 3 twice

Click the Save button

 

Are there limits to voicemail storage and can I increase that?

The following are the Cloud PBX system wide voicemail limits:

Storage Duration = Unlimited

Maximum Greeting Length = 4 minutes

Maximum Message Length = 10 minutes

Maximum Mailbox Length = 100 minutes*

*The total number of messages that can be stored in the mailbox depends on the length of each message.  None of these parameters are changeable.