UCaaS Explained

Jan 2017

Cloud-based Unified Communications as a Service (UCaaS) brings together multiple communications services into a single cohesive platform. By combining familiar communications services such as voice, video, presence and chat with newer technologies such as shared work spaces and videoconferencing – UC weaves together powerful, productive and easy-to-use collaboration tools that businesses can use across all of their locations, whether one location or many. Employees can choose the communications and collaboration tools that are the most appropriate for them and enjoy a consistent user experience across all of their devices.

Productivity & Engagement

UCaaS solutions boost business productivity by providing anytime, anywhere, connectivity across all kinds of devices. This includes company-provided devices as well as employee-provided devices. This also improves the efficiency of your communications as well as your employee engagement.

Across Function & Geography

Regardless of the job function or location, UCaaS is a powerful tool. Salespeople can use UCaaS to location contact information for prospects, receive calls while on-the-go, and share documents or conduct web meetings. Multi-site teams can use conferencing and collaboration technologies to work together and complete projects rapidly. Call center agents can use advanced call routing and call queueing capabilities.

Provided as a Service

The “aaS” component of UCaaS is especially critical. It means that businesses of every size can deploy UCaaS for a fraction of the cost of traditional on site PBX systems. Unlike those older systems, UCaaS provides an entire solution from cloud infrastructure, hosted and managed by expert third parties and relieving the burden on your own IT staff. The only equipment residing on the customer premise are telephone handsets, unless you decide to use other devices like laptops, cell phones, and tablets to conduct calls – which more and more companies are doing. Reallocate both personnel and real estate as you see fit to maximize output and productivity. Legacy systems offer very limited functionality for mobile workers compared with newer cloud-based offerings.

About Altus

Altus is the premier choice for cloud-based communications solutions, providing businesses with flexible and secure technologies that help employees and customers stay connected more easily. Whether looking for basic voice service, comprehensive unified communications, or contact center, business executives trust Altus to deliver the latest features and functionality without costly capital spending programs. As an FCC-registered service provider, Altus offers enterprise-grade performance across its secure, geo-redundant carrier platform. Start communicating better with Altus. For more information, visit www.altusuc.com or call toll free 866.922.4001.

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