The key to successful VoIP-Video-UC deployments is to employ a lifecycle management approach to network design and management. At Altus, we use a range of cloud-based quality of service (“QoS”) management tools to deliver complete management services to our customers, but none of these tools is more important than PacketSmart.
Assessment & Network Monitoring
Delivering a high-quality call experience is essential when you are talking about real-time enterprise communications in the cloud. In these situations, bandwidth capacity and packet traffic on the end customer’s data network are the key determinants in call quality. Altus utilizes a small sentinel device, PacketSmart, that we deploy on the customer site to monitor network traffic and bandwidth consumption. PacketSmart provides our team with real-time and historical information on data traffic and call quality that we use to assure a good end customer experience and troubleshoot any problems that do arise. Our network engineers have repeatedly used insights from this sentinel device to win deals on the front end or quickly diagnose and resolve IP congestion issues on the back end.
Unique in the Marketplace
Time and time again, our customers tell us that our network monitoring approach is unlike anything else they see in the market. Most providers of hosted unified communications simply deploy the service and hope for the best. At Altus, we have a proven track record of taking the next step and utilizing a lifecycle management approach to our services – going the extra mile. Select a service provider that has visibility into what’s happening on the end user’s network, as that is the single biggest determinant of call quality. A major benefit of the cloud is the ability to handoff phone system responsibilities to an expert. Wise up and let Altus handle the technical stuff.
Altus is the premier choice for cloud-based communications solutions, providing businesses with flexible and secure technologies that help employees and customers stay connected more easily. Whether looking for basic voice service, comprehensive unified communications, or contact center, business executives trust Altus to deliver the latest features and functionality without costly capital spending programs. As an FCC-registered service provider, Altus offers enterprise-grade performance across its secure, geo-redundant carrier platform. Start communicating better with Altus. For more information, visit www.altusuc.com or call toll free 866.922.4001.