Two Workforce Trends Driving Unified Communications

Apr 2017

Maybe you’ve heard it all before: millennial workers are driving change in the workplace and mobile workers are demanding business communications tools that work anywhere anytime, regardless of location or device.  If you are a business owner or CIO/CTO you need to look at the data and take it all to heart, or elsewise be left with outdated communications tools that hold your business back.

Millennial Workforce

Data from the Pew Research Center shows that millennials already constitute the largest component of the U.S. workforce, representing over a third of all workers.  The Brookings Institute forecasts that these employees will make up 75% of the workforce by 2025 – which is less than eight years away.  Of course, every new generation changes the workforce in one way or another, but millennials really are changing the way businesses operate.   They are the first generation to grow up with a wide variety of easy to use, ubiquitous, personal technology at their fingertips.   Millennials are therefore not only more likely to embrace more advanced unified communications tools beyond basic telephony like video, mobile apps, web conferencing, instant messaging and presence, but they really do not know how to function without these types of technologies.  They know of no other way to work, and they expect to be able to operate on the go.

Mobile Workers

Two Workforce Trends Driving Unified Communications

While, we have been talking about the shift towards the mobile enterprise and BYOD for years, it seems like we are just about at the tipping point.  In a recent Gallup poll, 43% of American employees said that they spent at least some time working remotely during 2016.  Whereas in the past sales and service personnel frequently worked outside of the office, this trend now touches more and more line of business employees.   Software developers, call center and helpdesk agents, marketing teams, and of course, knowledge workers like CEOs, CFOs, and business owners all routinely work from outside of a corporate office.  Today’s mobile workers must be able to do work on any device, anywhere, and across all kinds of data networks.  Equipping them with modern business communications tools that account for this need is a prerequisite to getting the most out of them.

About Altus

Altus is the premier choice for cloud-based business communications, providing companies with flexible and secure technologies that help employees and customers stay connected more easily.  Whether looking for basic voice service, comprehensive unified communications, or contact center, business executives trust Altus to deliver the latest features and functionality without costly capital spending programs.  As an FCC-registered service provider, Altus offers enterprise-grade performance across its secure, geo-redundant carrier platform. Start communicating better with Altus.  For more information, visit or call toll free 866.922.4001.

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